Extension Manager
1.5 does not recognize the installation of compatible
products
Product:
Dreamweaver
Platform:
Win
Versions:
MX
ID:
16577
Issue When
attempting to install an extension, the Extension Manager reports that a
specific minimum product is required to install an extension. For
example:
This extension requires the following products: Dreamweaver
(4 or higher)
However, the
minimum product or a more recent version of that software is already
installed on your system.
Note: Extension Manager 1.5
is not compatible with Dreamweaver 3 or Dreamweaver UltraDev 1. If using
one of these products, please see Extension
Manager 1.5 does not work with Dreamweaver 3 or Dreamweaver UltraDev 1
(TechNote 16415) for more information as well as a link to download a
compatible version of the Extension Manager.
Reason Certain Windows
installations of Extension Manager 1.5 are not able to identify installed
compatible products if the products are not currently running.
Solution Below are three possible
solutions. The first solution should work for most users, but the other
solutions are provided as additional information.
Run
the Extension Manager from within the application This is the simplest
solution, and it should work in most cases. The steps given below are
assuming Dreamweaver 4, but comparable steps would work for any compliant
application.
1
Download the extension package from the Exchange and save to
your hard drive.
2
Launch the application the extension is for. In this example,
the application is Dreamweaver 4.
3
Launch the Extension Manager from within the application. For
Dreamweaver 4, this is done by choosing Commands > Manage
Extensions. The Extension Manager dialog box should appear with the
application listed in the Product pop-up menu.
4
With the appropriate product (Dreamweaver 4) listed, choose
File > Install Extension. Browse to where you saved the extension
package in step 1, select it and choose Install.
5
Continue the installation process. If the extension requires
that you restart the application, do so.
Reinstall Extension Manager-compatible
products The solution listed above should work, but is not a
long-term solution. Since the issue seems to be that the Extension Manager
is not able to find the application(s), reinstalling the compatible
applications will rewrite the registry keys read by the Extension
Manager.
1
Close all programs that are compatible with Extension Manager
1.5 (Dreamweaver 4 and above, Flash 5 and above, Fireworks
MX).
2
Launch the Extension Manager from the start menu (Start >
Programs > Macromedia > Extension Manager) and notice programs
that fail to appear in the drop-down menu. These are the programs
that you will need to uninstall and re-install. Close the Extension
Manager
3
Uninstall and reinstall each Macromedia Extension
Manager-compatible program that did not appear in the Extension
Manager pop-up menu. For step-by-step reinstallation instructions,
please see General
Windows troubleshooting (TechNote 15481).
4
Uninstall and reinstall the latest version of the Extension Manager from the Macromedia
Exchange.
Editing
the Windows Registry to restore deleted/corrupted key If users
wish to fix the issue permanently without reinstalling the applications,
editing the registry keys for the pertinent applications would also
resolve the issue. The instructions below are provided for informational
purposes only, and Macromedia cannot be held responsible for problems
resulting from registry modifications.
Note: The Windows registry is
a database used to store settings and options for 32 bit versions of
Windows (95, 98, ME, NT, 2000 and XP). Since the registry contains
critical system information, back up your registry and exercise extreme
caution when making any changes or updates. As stated above, users pursue
this solution at their own risk.
1
Close all applications that are compatible with Extension
Manager 1.5 (Dreamweaver 4 and above, Flash 5 and above, Fireworks
MX).
2
Launch the Extension Manager from the start menu (Start >
Programs > Macromedia > Extension Manager) and notice programs
that fail to appear in the drop-down menu. These are the programs
that will need registry keys edited. Close the Extension
Manager
3
Launch the Windows Registry editor by choosing Start >
Run, enter regedit in the Open field, and click
OK.
4
In the
Registry Editor, navigate to the appropriate HKEY_LOCAL_MACHINE
registry key. All keys are in the following format:
Double
click on the Location string in the pane on the
right and make sure the Value Data box points to
the install location of the application's executable file. Make
changes if needed, and click OK to apply the changes.
For
Dreamweaver MX, the default install location is C:\Program
Files\Macromedia\Dreamweaver MX\Dreamweaver.exe
5b
If the Location registry key does not exist,
create it.
In the left pane, right click on the
Registration key and select New > String
Value.
In the right pane, change the new string's name from
New Value #1 to
Location.
Double click on the new Location string in the right
pane.
In
the Value Data box, enter the install location of the
application's executable file.
For
Dreamweaver MX, the default install location is C:\Program
Files\Macromedia\Dreamweaver
MX\Dreamweaver.exe
Click OK to apply the
changes.
6
Repeat steps 4 and 5 for each product that is not recognized
by Extension Manager 1.5.